How to Avoid Moving Scams: What Every Customer Should Know

Hiring a moving company is a major decision. For most families, moving is one of the largest service purchases they’ll make — and unfortunately, confusion about pricing models and estimates can sometimes lead to unpleasant surprises.

The good news is that most moving companies operate professionally and ethically. However, understanding how estimates work, the difference between brokers and carriers, and what red flags to watch for can help you avoid costly misunderstandings.

“Bait and switch” in moving usually refers to a large increase between the original estimate and the final bill. In many cases, the issue stems from how the estimate was structured rather than intentional fraud — but the financial impact can feel the same.

Here is how it typically unfolds:

1. A Very Low Initial Estimate

• The customer receives a quote significantly lower than competitors.

2. Large Upfront Deposit

• A sizable deposit is required to “lock in” the rate.

3. Limited Inventory Review

• The estimate may be based on:
• A short phone call
• A basic inventory list
• Cubic footage rather than weight
• No in-home or video survey

4. Moving Day Adjustments

        On pickup day:

• The shipment weighs more than estimated
• Additional items were not included
• Packing services are added
• Access challenges increase labor time
• The price increases substantially.

5. Delivery Contingent on Payment

• In some cases, delivery may not occur until the revised balance is paid.